Serafina

• Ready to Ship Items: These products are typically dispatched within 2-4 days upon receiving your order. Should you need expedited shipping, please contact us before placing your order.
• Made to Order / Pre Order: Product-specific lead times are provided in notices located just above the "Pre Order Now" button for your convenience.
• Delivery Time Confirmation: To obtain accurate delivery estimates, we encourage you to reach out to us for confirmation.

For a comprehensive understanding of our shipping policies, please refer to the Shipping Policy section on our website.

We're pleased to offer free colour customisations when feasible. For design alterations, pricing may vary depending on the specific requirements. To inquire about or request customisations, kindly contact our in-house stylists via WhatsApp or email for personalized guidance.

• To keep your jewellery looking its best, store it in a cool, dry place away from direct sunlight and moisture.
• Avoid contact with perfumes, lotions, and harsh chemicals to prevent tarnishing and damage to gemstones or metals.
• Regularly clean your jewellery with a soft, lint-free cloth to remove dirt and oils, and consider professional cleaning for intricate pieces.

• Handmade Variations: Anayah products are handmade by skilled artisans, which means that the final items may exhibit slight variations in color, stone size, or small details compared to the product images.
• Flexible Earring Stems: The stems of our earrings are intentionally crafted from a softer material to prevent snapping. If you notice a slight bend in the stems, please understand that this is not indicative of any fault or damage; it's a designed flexibility feature.
• Natural Inclusions: For products featuring semi-precious stones or doublets, you may observe natural inclusions within the stones. These inclusions are purposeful and contribute to an authentic appearance, so they should not be mistaken for scratches or cracks.