Cancellation policy

Ready-to-Ship Items

Once an order has been placed, our fulfilment team begins processing it immediately. For this reason, we are unable to guarantee cancellations once an order has been submitted.

If a cancellation request is received before the order has been dispatched, we may, at our sole discretion, be able to stop processing. Where costs have already been incurred, including payment processing fees, labour, packaging, or other fulfilment-related costs, we reserve the right to deduct these reasonable costs from any refund, where permitted by law.

Pre-Order, Made-to-Order & Personalised Items

Due to the nature of these products, production planning, material sourcing and manufacturing begin shortly after an order is placed.

Once an order has been submitted, cancellations are not possible. This is because materials may have been allocated, production scheduled or manufacturing commenced specifically for your order.

How to Request a Cancellation

If you wish to request a cancellation, please contact us as soon as possible by emailing support@anayahjewellery.com or through one of our customer support channels.

Any cancellation request will be reviewed based on the current status of your order.